How To Buy
At Swarf Systems, all products are assembled to order and negligible finished inventory is maintained. Customers are asked to take the following steps when ordering:
1. Be Patient. Depending on what products are in the queue and custom work orders, you may have to wait 6 weeks or more. Remember, this is a one man operation.
2. Send an email identifying the item(s) desired. Be sure to include the shipping address (or sales location for pickup or delivery).
3. Swarf Systems will respond with an estimate of the shipping date, sales tax (if applicable), and shipping cost. Swarf Systems always tries to minimise shipping costs any way possible.
The following payment options are accepted:
US Dollars cash (in person only)
Checks (US only)
PayPal "Friends and Family" mode
PayPal normal mode with a 3.5% surcharge
Credit cards are not accepted by Swarf Systems, but may be used with PayPal.
International sales must be paid using PayPal
Shipping & Handling:
All smaller items (T6, chisels, illuminators, etc.) are shipped USPS priority mail. This includes international shipping.
The T10 (and any other large items) is shipped UPS ground. International buyers please inquire.
Tracking is used for all shipments.
A small additional fee is added to shipments to offset the cost of packing materials and other miscellaneous items.
All international shipments require an additional $10 to cover the customs paperwork.
About Customization
Want a smaller base on your trimmer? Or different size holes? Or countersunk holes?
Many small changes of this type can be added for little or no cost when requested at the time of ordering. Even if there is a fee, it is probably less than you expect.
Warranty
Things break. People make mistakes. Sh*t happens. Swarf Systems likes to stay informal and customer oriented. So when something goes wrong, send us an email. The policy until someone abuses it is: If it breaks, We will fix it. There are some conditions, however: If damage is due to abuse or very heavy use, continual repairs will not be made. Chisels are limited to 90 days. Warranty for rock trimmers is void if allowed to rust. The customer is always responsible for delivering the item to Swarf Systems for repair, and in most cases also for return shipping.